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About Us

Your Partner in Seamless Dispatch Solutions

At Elia Crafters Solutions, we empower your business with tailored dispatch solutions designed for efficiency and excellence. Specializing in support for Amazon and OTR carriers across the USA, we ensure your operations run flawlessly. Our comprehensive services include:

Amazon Dispatch

Our dedicated Amazon dispatch services streamline load execution, facilitating seamless communication between drivers and customers. We proactively manage delays, keep Amazon updated, and resolve disputes to Maintain your company’s score.Providing ELD monitoring and daily operational logs, load booking, and driver scheduling.

OTR Dispatch Solutions

We optimize the efficiency of OTR carriers through streamlined load coordination, real-time driver assistance, and effective dispute resolution. Our services ensure ELD compliance, keep drivers informed of changes, and maintain detailed communication logs while generating monthly performance reports—all designed to enhance load bookings and schedules for peak performance.

7-Day Free Trial

Our Amazon Dispatch

Our team is composed of experienced representatives with extensive knowledge of the logistics and transportation industry, particularly in meeting Amazon’s standards and requirements. We are committed to optimizing communication, improving operational efficiency, and driving profitability for your business. With Amazon’s 24/7 operations in mind, our support team is always available to address any issues, ensuring continuous attention and prompt service at all times.

24/7 Communication Management:

Inbound and outbound call management: Ensuring the smooth execution of loads by communicating critical updates between drivers, customers, and your headquarters.
Driver-Customer Liaison: Acting as the communication bridge between drivers and customers to avoid confusion, ensure clarity, and provide precise directions.

Tracking, Monitoring, and Reporting:

Proactive load tracking: Gathering essential data, tracking loads, and updating Amazon with relevant information, including delays and their reasons, to maintain transparency.
ELD tracking: Ensuring operational integrity through monitoring of ELD, making sure drivers are compliant with regulations and that the loads meet the scheduled timelines.

Handling Disputes

Handling disputes efficiently: Protecting your company's reputation by resolving issues related to delays, cancellations, or other service disputes while ensuring adherence to Amazon’s operational standards.
Prompt resolution of delays: In cases of unforeseen events, such as traffic, weather disruptions, or vehicle breakdowns, we ensure the timely resolution and notification to Amazon Relay.

Operational Efficiency Reports

Daily Log Maintenance: We maintain a log of day-to-day operations, ensuring you are fully aware of any communication and updates between drivers, Amazon, and other stakeholders.
Monthly Performance Reports: Providing you with detailed reports that highlight key metrics, including driver punctuality, load execution performance, and overall operational efficiency.

About Us

Elia Crafters Solutions offers tailored dispatch solutions for Amazon and OTR carriers across the USA. Our dedicated team boosts efficiency with load coordination, real-time support, and proactive dispute resolution. Contact us for a personalized quote today!

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Contact Info

30 N Gould St Ste 34012 Sheridan, WY 82801

service.eliadispatch@gmail.com

+1(469) 960-0556

eliadispatch.com